Returns & Refunds Policy

Effective Date: January 14, 2026

1) Overview

At maisonfish Store, we want you to be happy with your purchase. If something isn’t right, we’ll help resolve it fairly and quickly.

2) Return Window

You may request a return or refund within:

  • 15 days of the delivery date (based on tracking or delivery confirmation)

Requests made after 15 days may not be eligible.

3) Eligible Returns

Returns may be accepted if the item is:

  • Damaged during shipping

  • Defective or not functioning as intended

  • Incorrect item received (wrong product or variant)

  • Significantly not as described (major mismatch vs. product listing)

4) Non-Returnable Items

We do not accept returns for:

  • Items marked Final Sale (if stated on the product page)

  • Items that are used, worn, washed, or altered after delivery

  • Items returned without original packaging (when applicable)

  • Returns requested outside the 15-day window

5) Condition Requirements

To be eligible for a return, items must be:

  • In original condition (unused, unwashed, no strong odors, no stains)

  • Returned with original packaging if applicable

  • Accompanied by proof of purchase (order number/email)

6) How to Request a Return or Refund

Email us with:

  • Order number

  • Reason for request

  • Clear photos (required for damaged/defective/incorrect items)

Contact: [email protected]

We may request additional details to verify the issue.

7) Return Shipping Costs

  • If the return is due to our error (wrong item, defective, damaged on arrival), we will cover return shipping or provide an alternative solution.

  • If the return is due to customer preference (changed mind, doesn’t fit, ordered wrong variant), return shipping is the customer’s responsibility.

8) Refund Options

Once approved, we may offer one of the following:

  • Replacement (sent at no extra cost when applicable)

  • Store credit (if preferred or faster)

  • Refund to original payment method

Refunds are always issued back to the original payment method unless otherwise agreed.

9) Refund Processing Time

After we approve your refund:

  • PayPal: timing depends on PayPal processing

  • Card (Stripe): typically 5–10 business days, depending on your bank

10) Order Cancellations

  • If your order has not entered processing/shipped, you may request cancellation.

  • Once an order is processed or shipped, it cannot be cancelled and must follow the return process (if eligible).

11) Chargebacks & Payment Disputes

If you have an issue, please contact us first so we can help. Filing a chargeback without contacting us may delay resolution and can result in account restrictions.

12) Contact

maisonfish Store
Email: [email protected]
Phone: +1 (619) 275-2235
Address: 1028 Buenos Ave, San Diego, CA 92110, United States